Enlarge / Element of the ethernet ports on an Asus DSL-AC88U router, taken on November 30, 2017. (Picture by Olly Curtis/MacFormat Journal/Future through Getty Photos)
On Wednesday, Asus router customers all over the world took to the Web to report that their gadgets instantly froze up for no obvious cause after which, upon rebooting repeatedly, stopped working each jiffy as machine reminiscence turned exhausted.
Two days later, the Taiwan-based {hardware} maker has lastly answered the requires assist. The mass outage, the corporate stated, was the results of “an error within the configuration of our server settings file.” After fixing the glitch, most customers wanted to solely reboot their gadgets. Within the occasion that didn’t repair the issue, the corporate’s help group suggested customers to save lots of their present configuration settings and carry out a manufacturing facility reset. The corporate additionally apologized.
It was a irritating two days for a lot of customers as they tried to troubleshoot the outage. Asus’ silence throughout that point solely added to the frustration.
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“This can be a bunch of BS. Why doesn’t Asus put out some sort of assertion explaining what’s occurring?” one consumer complained.
Asus nonetheless hasn’t offered particulars concerning the configuration error. Numerous customers have provided explanations on-line that seem like right.
“On the sixteenth, Asus pushed a corrupted definition file for ASD, a built-in safety daemon current in a variety of their routers,” one particular person wrote. “As routers mechanically up to date and fetched the corrupted definition file, they began working out of filesystem area and reminiscence and crashing.”
The reason answered the query of what was responsible for routers to crash, but it surely raised a brand new one: Why have been routers affected even after they had been configured to not mechanically replace and no handbook replace had been carried out? Asus has but to deal with this, however the seemingly reply is that the definitions file for ASD, which resides in reminiscence and scans gadgets for safety threats, will get up to date whether or not or not computerized updates are enabled.
The lengthy and wanting issues is that the 48-hour thriller surrounding the malfunctioning Asus routers has now been solved and a repair is in place. We now return you to your usually scheduled Web utilization.
Originally posted 2023-05-19 21:14:34.